Set-up and manage your ELLA account

The Centre admin is responsible for selecting the language for your preschool or school. This is set during registration but can be updated at any time in the Manage centre section of the Educator dashboard. Your preschool or school can choose multiple languages.

Note: You can only use one ELLA language per tablet device. You will need different devices for different languages.

To update your preschool's/school's language preferences the Centre admin should follow these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage centre in the main menu of the Educator dashboard.
5. Find the list of languages and usernames and select Update languages.
6. Choose the languages you wish to implement in your classrooms and select Confirm.
7. Each language will have their own username and password to access the apps for that language. The ELLA app login username will include an abbreviated language identifier and the ID number of your preschool or school in the ELLA website, for example, ko_25285 will allow this school to download the Korean apps, and sp_25285 to download the Spanish apps.
8. When you update your language choice, an email is sent to all Centre admin and Teachers linked to your preschool/school account to confirm the update.

The Centre admin is responsible for managing the ELLA app logins. They will be prompted to set the app password in the ‘Welcome to the ELLA program!’ email sent to the Centre admin after the preschool/school account is created.

To change an ELLA app login password the Centre admin should follow these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage centre in the main menu of the Educator dashboard.
5. Find the list of languages and usernames and select View/Change password.
6. Select Choose password.
7. Create a new password and select Confirm. Passwords must be at least 13 characters long and cannot be re-used using only sequential number changes.  
8. When you update your ELLA app login password, an email is sent to all Centre admin and Teachers linked to your preschool/school account to confirm that a change has been made.
9. Ensure all Teachers who are using the ELLA account know the new ELLA app login password.

The Centre admin is responsible for managing all information for the preschool/school. When your preschool or school first registers, relevant details are verified against the Australian Children’s Education & Care Quality Authority (ACECQA) national register for preschools, or the Australian Curriculum, Assessment and Reporting Authority (ACARA) for schools. These details pre-populate the account information. The Centre admin can update the following fields at any time, address, email, and phone fields at any time.  

To update preschool or school details the Centre admin should these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage centre in the main menu of the Educator dashboard.
5. Underneath the centre information, select Edit.
6. Update the details and select Save changes.

If you wish to withdraw a preschool or school from the ELLA program, please contact the ELLA helpdesk.

Yes. You can use the same email address to be linked to more than one preschool/school. Simply submit a new registration form and select the new preschool or school from the dropdown list. For example, you can be a Centre admin for one school and have a Teacher account for another.

You can view all the preschools and schools you’re linked to in the Manage account section of the Educator dashboard. 

To switch between preschool/school accounts, follow these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Change centre.
5. Choose the preschool or school you want to switch to from the dropdown menu.

If you have forgotten your password you can change it by using the 'Forgot username and password?' link on the Educator dashboard login page.

1. Select Forgot username and password? on the login page.
2. Enter your Centre admin email address.
3. Check your email inbox for an email containing an ELLA password reset link (check your junk or spam folder if you don’t see it in your inbox).
4. Click on the link in the email to be taken to a page to create a new password.
5. Choose a new password.

Important:

• You cannot change your password more than once every 24 hours.
• You cannot reuse a password using only sequential numbers (for example, changing ‘thisismypassword1’ to ‘thisismypassword2’).
• Your account will be locked if you enter an incorrect password three times.

You can also change your password viathe Educator dashboard. The Centre admin should follow these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Account in the main menu of the Educator dashboard.
5. Select Change password.
6. Choose a new password.

It is recommended to change your ELLA passwords regularly – at least once per term is best practice. Strong passwords should be at least 15 characters long and include a mix of uppercase letters, numbers and special characters. Here are some tips on creating strong passwords: https://www.cyber.gov.au/learn-basics/explore-basics/passphrases.

Yes. You can view and edit your account details, such as your name and password, at any time.

To change your account details, follow these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage account in the main menu of the Educator dashboard.
5. Select Edit.
6. Update your details and select Save changes.

You can cancel your registration with any preschool or school participating in the ELLA program at any time. Before deactivating your account, please ensure that another user from your preschool or school is registered as a Centre admin.

To deactivate your account, follow these steps.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage account in the main menu of the Educator dashboard.
5. Select Deactivate.
6. An email will be sent to the other Centre admins advising them that you have deactivated your account for that preschool or school.

Once your account is deactivated, you will be logged out of all active sessions and will no longer be able to access ELLA for that preschool or school. If you are linked to multiple preschools or schools, you will need deactivate your account for each one individually.