Set-up and manage your ELLA account

Each preschool/school must have at least one Centre admin and can have up to three Centre admins assigned to manage the ELLA account.

The ability to add additional Centre admins to your preschool or school account is not yet available. This functionality will be released prior to Term 2, 2026.

To join a preschool/school’s ELLA account, a Teacher submits a registration form for the ELLA program and selects the preschool/school they want to be linked to. Once the registration is submitted, you, as the Centre admin for that preschool/school, will receive a notification that a new Teacher has registered to join. If their email address is an edu.au or gov.au email, their account will automatically approved. You will need to verify other email addresses.

The Centre admin should follow these steps to verify a Teacher login to your preschool/school account:

1. Go to the ELLA website (www.ella.edu.au), and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Centre users in the main menu of the Educator dashboard.
5. Under Pending requests, you can approve or decline the Teacher request.

The Centre admin is responsible for selecting the language for your preschool or school. This is set during registration but can be updated at any time in the Manage centre section of the Educator dashboard. You can choose multiple languages.

Note: You can only use one ELLA language per tablet device. You will need separate devices for different languages.

To update languages the Centre admin should follow these steps:

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage centre in the main menu of the Educator dashboard.
5. Find the list of languages and usernames and select Update languages.
6. Choose the languages you wish to implement in your classrooms and select Confirm.
7. Each language will have their own username and password to access the apps for that language. The ELLA app login username will include the language and the ID number of your preschool or school in the ELLA website, for example, ko_25285 will allow this school to download the Korean apps, and sp_25285 to download the Spanish apps.
8. When you update your language choice, an email is sent to all Centre admin and Teachers linked to your preschool/school account to confirm the update.

The Centre admin is responsible for managing the ELLA app logins. They will be prompted to set the app password in the ‘Welcome to the ELLA program!’ email sent to the Centre admin after the preschool/school account is created.

To change an ELLA app password the Centre admin will follow this process:

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage centre in the main menu of the Educator dashboard.
5. Find the list of languages and usernames and select View/Change password.
6. Select Choose password.
7. Create a new password and select Confirm. Passwords must be at least 13 characters long and cannot be re-used using only sequential number changes.  
8. When you update your ELLA app login password, an email is sent to all Centre admin and Teachers linked to your preschool/school account to confirm that a change has been made.
9. Make sure to let the Teachers using that account know what the new ELLA app password is.

The Centre admin is responsible for managing all information for the preschool/school. When your preschool or school is first registered, its details are verified against the Australian Children’s Education & Care Quality Authority (ACECQA) national register for preschools, or the Australian Curriculum, Assessment and Reporting Authority (ACARA) for schools, which pre-populates the account information. The Centre admin can update the following fields at any time, address, email, and phone fields at any time.  

To update preschool or school details the Centre admin will follow this process:

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Manage centre in the main menu of the Educator dashboard.
5. Underneath the centre information, select Edit.
6. Update the details and select Save changes.

This functionality will be released prior to Term 2, 2026.

This functionality will be released prior to Term 2, 2026.

Yes! You can use the same email address to be linked to more than one preschool/school. Simply submit a new registration and select the new preschool or school from the dropdown list. For example, you can be a Centre admin for one school, and a Teacher for another.

You can see which preschools and schools you are linked to in the Account section of the Educator dashboard. 

Note: If you're linked to multiple preschools or schools, you won't be able to switch between them during the same session. Once you've selected a preschool or school, you'll need to log out and log back in to view information for a different one.

If you have forgotten your password you can change it by using the 'Forgot username and password?' link on the Educator dashboard login page.

1. Select Forgot username and password? on the login page.
2. Enter your Centre admin email address.
3. Check your email inbox for an email containing an ELLA password reset link (check your junk or spam folder if you don’t see it in your inbox).
4. Select the link in the email to create a new password.
5. Choose a new password.

Important:

• • You cannot change your password more than once every 24 hours.
  • You cannot reuse a password using only sequential numbers (for example, changing ‘thisismypassword1’ to ‘thisismypassword2’).
  • Your account will be locked if you enter an incorrect password three times.

You can also change your password in the Educator dashboard. The Centre admin should follow this process.

1. Go to the ELLA website (www.ella.edu.au) and log in to the Educator dashboard.
2. Enter the multi-factor authentication (MFA) code sent to your email.
3. Select Groups and outcomes.
4. Select Account in the main menu of the Educator dashboard.
5. Select Change password.
6. Choose a new password.

It is recommended to change your ELLA passwords regularly – at least once per term is best practice. Strong passwords should be at least 15 characters long and include a mix of uppercase letters, numbers and special characters. Here are some tips on creating strong passwords: https://www.cyber.gov.au/learn-basics/explore-basics/passphrases.

This functionality will be released prior to Term 2, 2026.

This functionality will be released prior to Term 2, 2026.